Important Things to Know About Coronavirus (COVID-19)

Boulder Dam Credit Union is committed to always maintaining a high level of preparedness to meet the needs of our members under a range of scenarios, including those relevant to the recent spread of coronavirus.

 

Based on the instructions given on March 17th by our Governor and for the health and safety of our members and staff, the credit union is offering limited services at this time. Our branch lobby is currently closed. 

The following services are available 24x7:

  • Online & Mobile Banking
  • Debit & Credit Card Transaction Processing
  • Cash Deposits & Withdrawals by ATM
  • Mail-in & Night Drop Payment and Deposit Services
  • Electronic Withdrawals & Deposits through ACH
  • Check Processing
  • Online Bill Pay
  • Person to Person Payments with Popmoney
  • Check Ordering

The following services are available during normal business hours or by appointment (call 702-293-7777 to schedule):

  • Member Service Call Center
  • Cash Withdrawals for Those Without ATM Access
  • Card Reissue
  • IRA Deposits & Withdrawals
  • Wire Services
  • Members Financial Services

The following services are not available at this time:

  • Coin Machine
  • Safe Deposit Box
  • New Accounts
  • New Loan Applications
  • Notary Services
  • Gift Cards

Call center agents are available during normal business hours for assistance with Online & Mobile Banking, debit and credit card questions or issues, issues with ATMs or other questions or concerns you may have.

Here are some helpful tips for managing your finances during a pandemic:

Manage Your Finances from Home

Utilize our online and mobile banking whenever possible, and limit branch visits unless necessary. Our online and mobile systems offer convenient and secure ways to view account balances, transfer funds, deposit checks, pay bills and transfer money to friends and family. You can have confidence that you can bank virtually anywhere, anytime with Online & Mobile Banking.

Use ATMs

Members needing to get cash can visit our branch and drive-up ATMs as well as use the over 30,000 surcharge-free Co-Op ATMs nationwide. You can find an ATM location by using the Locations link in the Mobile App or by visiting the ATM location page on our website.

Help Stop the Spread of the Virus

We are monitoring the guidance of the World Health Organization (WHO) and the Centers for Disease Control (CDC) regarding the spread of the virus. To maintain a safe workplace, and protect our members, here are the steps our staff is taking, and that you can take, to reduce the spread of the disease.

  • Stay home when you are sick and contact your health care specialist if symptoms worsen.
  • Avoid touching your eyes, nose, and mouth, especially in public areas.
  • Wash your hands frequently with warm, soapy water for at least 20 seconds.
  • Cover your mouth with tissues whenever you sneeze or cough, and discard used tissues in the trash.
  • Avoid people who are sick with respiratory symptoms.
  • Clean frequently touched surfaces often.

Economic Impacts

As our community and the world struggles with the far-reaching ramifications of an event like this, we want you to know that we are here for our members. We understand that there may be instances where members find themselves facing financial difficulties. Boulder Dam Credit Union is here to help, and we encourage members who may be impacted or need assistance to reach out to discuss these issues with us so we can find a solution for you.

Beware of Scams

Look out for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. Boulder Dam Credit Union will never ask you for your personal information or log in credentials in an email or text message. If you receive a suspicious email or text message, don't respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation.

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