Members have recently reported phone calls and texts from fraudsters posing as credit union employees. Fraudsters spoof the credit union's phone number to gain trust. If you are unsure about a call or text please contact the credit union directly.

Careers

Can you see yourself here? Move beyond “just a job” and start making a difference.
At BDCU our goal is to make a difference in our members’ lives and in the community. Great benefits and great people are just a couple of reasons that you should join the BDCU team. At BDCU we deliver quality member service in a motivated, team-oriented environment. We have outstanding career opportunities for enthusiastic, career-minded professionals.
If you would like to be considered for a position at BDCU, please submit a cover letter and resume to the email below.  Please include the following in the subject line (First Name_Last Name_ResumeCL_Position Title). All resumes and cover letters received will be matched against the specific criteria for the positions available. We will only contact those candidates who meet our criteria and experience. 
Boulder Dam Credit Union
530 Avenue G
PO Box 61530
Boulder City, NV 89006-1530
Phone: (702) 293-7777
Toll Free: (877) 717-2328
employment@boulderdamcu.org

Open Positions

Position

Open Date

Application Deadline

Member Service Representative
1/23/2026
Until Filled
Job Summary

 

We are seeking a dedicated and customer-focused Member Services Representative to join our team. In this role, you will be the first point of contact for our members, providing exceptional service and support. You will assist with inquiries related to financial services and account management while fostering strong, trust-based relationships. Your ability to manage interactions with care, accuracy, and professionalism will be essential in ensuring member satisfaction.

More than transactions, this role blends frontline service with trusted judgment and thoughtful member care. While considered entry-level, this position calls for discretion, operational accuracy, and the sophistication expected in a financial institution. Success in this role requires a strong member-first mindset and the ability to navigate complex needs with professionalism and empathy.

 

Responsibilities

  • Provide outstanding customer service by addressing member inquiries and resolving issues promptly.
  • Assist members with account management, including debits, credits, and basic math calculations.
  • Provide information regarding financial services offered.
  • Utilize retail math skills to assist members in understanding their accounts and transactions.
  • Adhere to operational procedures.
  • Maintain accurate records of member interactions and transactions using financial software.
  • Foster strong relationships with members through effective communication and relationship management.

 

Qualifications

  • Strong understanding of basic math skills.
  • Experience in financial services or banking is preferred but not required.
  • Cash handling experience required.
  • Positive personality and great energy.
  • Excellent relationship management skills with the ability to collaborate effectively with team members.
  • Strong communication skills, both verbal and written, with a focus on customer service excellence.
  • Ability to work independently as well as part of a team in a fast-paced environment.

 

Join us in delivering exceptional service to our members while contributing to their financial success!

 

Boulder Dam Credit Union is an Equal Opportunity Employer. 

*We are insured by UHC.  To view our healthcare provider's Transparency in Coverage information click here https://transparency-in-coverage.uhc.com/.
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.