Boulder Dam Credit Union is launching a better online and mobile experience designed for the way you live. User-friendly features let you manage your finances from any device, anytime, anywhere, with fingertip ease. Added fraud prevention and new security controls keep your online information safe. A new modern design with a consistent look and feel and enhanced online tools give you more control, so you can spend less time managing your finances and more time living.
Our new Online Banking has a fresh, modern design and is faster and easier to use. Here are just a few of the exciting improvements:
Enjoy a consistent look and feel across all your devices
Easily find your most commonly used transactions
Improved secure messaging
Easier self-enrollment and password reset process
Find an ATM wherever you are with interactive maps
Aggregation of all your Boulder Dam accounts under one login
Expanded alert options (both email and text options)
Responsive eStatements and continued improvements with eNotices
Enhanced person to person payments
Improved account to account transfers
What Do You Need To Do?
Like anything new, you can expect a few changes with our new website, online and mobile banking experience. Don’t worry. Just follow the simple steps listed here and you’ll be ready to go!
Update Your Contact Information - This ensures that you’ll receive further information about the new system as we get closer to launch.
Start by logging on to Online Banking.
Click on the gray settings gear icon in the top right corner. Select Personal Information.
Under Personal Information, check to make sure your email address and phone numbers are correct. If they are not, please update.
Check Your Device Compatibility - The new site will work with Internet Explorer, Edge, Google Chrome, Firefox and Safari. The mobile app will work with most Apple and Android devices.
Watch for Additional Information
Prior to conversion to the new system, we will send you information regarding your individual temporary Security Code via email.
You will need a temporary Security Code to log on to the new system for the first time. After that, you can create your personalized Security Code and set up your security questions.
Your Logon ID will remain the same.
What Will Change?
The Credit Union Website - the new website will reflect our brand and will be simple, friendly and easy to navigate.
Online Banking – A new online banking site will make it easy for you to manage your money.
Mobile Banking App - An updated mobile banking app will maintain the familiar look and feel but add additional capabilities like integrated card controls and improved alerts.
CardValet - Card controls will be integrated into the new Mobile Banking app making it easier to access.
eStatements - A new and improved estatement site will make receiving, reviewing and storing your statements easy.
Quicken Download - Our Quicken download will be updated to a new version that will allow you to directly download your transaction history into your Quicken or QuickBooks software.
What Will Stay the Same?
Account History - All accounts for which you have online access will appear in the new Online Banking, with up to 18 months of transaction history.
Bill Pay – Your payees and payment accounts will continue to be available in the Bill Pay application you have grown to love.
Popmoney - Person to person payment with Popmoney will be available in Bill Pay and in the Mobile App.
Frequently Asked Questions
Why is BDCU enhancing its online and mobile banking system?
That’s simple—to make it easier for you to manage your money. Our new system combines the best of our online and mobile services to create a seamless banking experience, where you can take care of almost any transaction, any time, from any device. It’s a major upgrade and a part of our ongoing effort to continually improve the services we provide, so you can spend less time managing your finances and more time living.
Will I need to change my Online Banking Logon ID or Security Code?
Your Logon ID will remain the same but you will be given a new temporary Security Code to log on the first time. During the first-time login process you will reset your Security Code. If your Logon ID is more than 10 characters or if you have any special characters ($,%,#,&,*,!,@) in your Logon ID please change it before August 1, 2019 to avoid any difficulty with the new system. Please remember that if you use Mobile Banking, changing your Online Banking Security Code or Logon ID will also change your Mobile Banking Security Code or Logon ID.
How do I change my Online Banking Logon ID or Security Code?
After logging into Online Banking, in the top right corner of the screen you will see a lock icon. From the Lock Icon Menu select Change Logon ID or Change Security Code. Follow the prompts to create a new Logon ID or Security Code.
Will my security/challenge questions need to be set up again?
Yes. The enhanced security feature of our new Online Banking will require you to re-establish your security/challenge questions. You will also be asked to set up a mobile device to be used as a secondary security measure. This is called "out-of-band" security. With "out-of-band" security you may be required to receive and enter a code that will be sent as a text message to your phone to login and to perform certain transactions.
Will my Alerts transfer to the new Online Banking?
No. Alerts that were previously set up under your profile will not transfer to the new Online Banking system. Alerts will need to be set up on the new system. Additional categories and types of alerts will be available on the new system as well.
Will my automatic transfers transfer to the new Online Banking?
Yes. Transfers that were previously set up under your profile will transfer to the new Online Banking system.
Will this change affect applications like Mint and Quicken?
Yes. There is a possibility this change may temporarily affect your connection to third-party aggregation software (such as Mint® or Quicken®). This is because these software providers will need to update how they obtain your account information after the login process is changed. Unfortunately, BDCU does not have control over these third-party vendor apps or processes, including how quickly they make their updates. The Quicken download feature will be updated to a new direct connection with Quicken and Quickbooks.
Will my Bill Payment payees, payments, Popmoney transfers and history be available?
Your payees, Popmoney transfers and recurring payments will be ready for you in the new Online Banking system. Payment history up to the date of conversion will, however, not be available. Payment history going forward will be kept.
Will eStatements be changing?
Yes. If you are signed up for eStatements, you will need to log on to the new eStatement site from within Online Banking.